Privacy Policy
Revised 25th May 2018 - (GDPR Revision)
Our Commitment to Privacy
Thank you for visiting the Shop Holistic Ltd website.
Protecting consumer privacy is very important to us. Our Online Privacy Policy Statementis available to inform you about our collection and use of personal information so that you can make informed choices about how your own information is collected and used. This Online Privacy Statement reflects the Shop Holistic Ltd policies covering personal information collected at this website on or after the effective date shown above.
GDPR Addendum
As per GDPR requirements, we only collect and use personal information required to provide the functionality and services required for our business. In line with GDPR and other data protection requirements, we have adopted measures to allow the freedom of access to and control of personal data that it requires.
Collection of Information
Shop Holistic Ltd collects personal information in order to provide goods and services to our customers. We may obtain this information from a variety of sources:
· Directly from customer applications, questionnaires and other materials submitted to us by customers;
· From transactions in which Shop Holistic Ltd and consumers are involved; and
· From clickthru activity on our web sites
GDPR Addendum
As per GDPR requirements, all optional (non-essential) offers of additional communication or collection of information are unselected by default, and must be specifically selected to be opted-in at time of submission. These options will have sufficient information clearly displayed as to their purpose. Additionally, these optional 'subscriptions' can be deselected at any time through the customers account area or by direct links supplied.
Example
The offer to subscribe to newsletters is by default not selected when a customer registers on the website. Customers must specifically and deliberately select this option by checking the box which will be clearly identified as to its purpose. (e.g. 'Subscribe to Newsletter' or similar). At any point, the customer retains the ability to deselect this option, either by logging into their account and submitting the appropriate page with the appropriate box unchecked, or in the instance of a newsletter being sent, convenient 'unsubscribe' links may included for convenience and clarity. (Also see Opt-in/Opt-Out Rights Section below)
In addition, a dedicated GDPR Tools section is provided in the customer account area which encompasses all this functionality plus other GDPR Requirements..
Disclosure of Information
Shop Holistic Ltd does not disclose customer (personal) information to third parties other than in the process of directly providing a product or service as is the purpose of the website/company;
Example
Customers placing orders for goods will clearly understand that required details such as name, address and postcode will need to be passed on to third parties such as courier or postage companies in order for them to fulfil your order. In addition, where appropriate additional personal information may be provided such as telephone number or email where these will also assist with or enhance the fulfilment of your order.
Other Possibilities
There are some circumstances where disclosures to third parties that are outside the scope of normal 'processing of customer orders' is required. For example, to effect, administer or enforce a transaction requested by you, or to companies that perform services for us or to prevent fraud.
Recipients of Information
Shop Holistic Ltd may disclose consumer information to companies affiliated with Shop Holistic Ltd and to companies or other parties not affiliated with Shop Holistic Ltd (subject to consumers' opt-out rights)
These recipients include:
· Financial institutions, such as banks, credit card companies and brokerage houses;
· Companies that process transactions or provide other services for us;
· Government agencies; and
· In addition, under United Kingdom law Shop Holistic Ltd is permitted to disclose customer information to certain recipients, like credit reporting.
Our Commitments
We are committed to protecting the confidentiality of personal consumer information.
Shop Holistic Ltd limits access to personal information to those employees of Shop Holistic Ltd and its affiliates who need it to fulfill their business responsibilities.
Employees must adhere to Shop Holistic Ltd privacy policies. Employees violating these policies may be subject to disciplinary action, up to and including dismissal.
Vendors and other outside contractors we engage are subject to our contractual requirements to ensure that sensitive personal information is safeguarded.
We use appropriate security safeguards.
At Shop Holistic Ltd, security is a priority. We employ appropriate measures to protect consumer information against unauthorized access, disclosure, alteration or destruction. These may include, among others, encryption, physical access security and other appropriate technologies. Shop Holistic Ltd continually reviews and enhances its security systems, as necessary.
We maintain procedures to assure the quality of information we collect and where applicable, we will inform consumers about how they can access their personal information and make corrections if necessary.
Shop Holistic Ltd employs appropriate measures to assure the quality of information we collect directly from consumers. Where Shop Holistic Ltd collects information directly from consumers or sources other than our business customers, we permit them, if possible, to dispute or correct any erroneous or out-of-date personally identifiable information. Of course, this correction would not be possible if the information is proprietary to one of our business customers, reflects historical transaction information or if correction would violate the privacy or legal rights of a third party. Where applicable, we abide by laws related to such information. You can correct factual errors in your personally identifiable information by sending us a written request that credibly shows error. We reserve the right to independently verify claims made. To protect your privacy and security, we also will take reasonable steps to verify your identity before making corrections. We provide this service unhindered and free of charge within reasonable limits, however, to prevent over-burdening of our systems, there may be daily limits imposed on the number of such free transactions we can process per customer.
Example
We provide Automated Tools for GDPR Compliance relating to Portability of Personal Data etc. in our customers Account Section. We may impose a reasonable limit of (e.g. 3) transactions per day per customer using these tools, as excessive concurrent use of these tools by multiple customers may otherwise degrade the performance of our website.
Suitability
The Shop Holistic Ltd website is not directed at Children under the age of 13.
Our website is not directed at children under the age of 13 and Shop Holistic Ltd does not collect or maintain information at our website from those we actually know are under the age of 13.
Website may be linked to other websites
Shop Holistic Ltd may create links to third party websites. Shop Holistic Ltd is not responsible for the content or privacy practices employed by websites that are linked from our website.
Deemed Necessary Contact and Opt-in / Opt-out Rights
For us to run our business efficiently, certain types of contact are deemed necessary as set out below. Types of contact that are not deemed necessary are therefore optional and are always of an opt-in type with the provision of opt=out at any time.
Deemed Necessary Contact
We strive to give consumers choices about how their data will be used. The only types of contact you will receive from us by default is information about updates to your account or information relating to updates of the status of your orders. Additionally, we respond to specific customer queries and will respond by request to inform you of ongoing updates pertaining to such queries.
Examples of Deemed Necessary Contact
Emails relating to registering of account, Emails relating to updates of accounts, Emails relating to request for account password resets, Emails relating to details of orders placed, Emails relating to order processing updates, Emails relating to Additional order information (tracking numbers, stock statuses etc.), Email Replies to Customer queries, updates relating to previous customer queries (e.g. regarding items previously requested to be notified when stock comes back in). Phone calls or correspondence relating to the above in case of inability to contact by email.
Additional Circumstances For Necessary Contact
Extra-ordinary circumstances such as returned parcels, failed payments, (urgent product safety concerns) using the most appropriate method of contact.
Additional (GDPR)
Additional contact (usually via email) will of course be made in response to GDPR Requests using the GDPR Tools on our website.
Optional (unnecessary) contact
Examples such as newsletter subscriptions, surveys or offers will by default not be selected and must be chosen by the user and have the facility to be opted-out at any time.
Additional
Please also view our Terms and Conditions, Website Cookie Policy and in particular our GDPR Statement that complement this document. No part of this document overrides our obligations as set out in law and in case of circumstances not specified herein, we endeavour to operate as directed by law, e.g. GDPR etc.
Feedback
If you have any questions or indeed comments about our Online Privacy Statement,or for some reason believe we have not adhered to our statement, please contact:
E-mail the Shop Holistic Ltd Data Protection Officer: customerservices@shopholistic.co.uk
Our Ongoing Commitment to Privacy
We may alter this statement as needed for certain products and services and to abide by local laws or regulations around the world. Shop Holistic Ltd reserves the right to amend or modify this statement from time to time. We urge you to review this statement whenever you visit in order to obtain the most current statement. You may change your choices at any time.